How can I verify a packaging machine supplier's actual customer references?
• Request FAT reports from 3 clients using the same model, checking contract no., serial no. and signatures.
• Ask for on-site videos showing nameplate model, PLC/HMI screens and actual cycle time.
• Call the client's maintenance manager about changeover time, heat-seal failure rate and spare-part lead time.
• Verify customs export declarations or CE/FDA certificate numbers against actual delivery country and year.
• Require a live video audit or site visit to match running serial numbers with the asset log.
• Ask for on-site videos showing nameplate model, PLC/HMI screens and actual cycle time.
• Call the client's maintenance manager about changeover time, heat-seal failure rate and spare-part lead time.
• Verify customs export declarations or CE/FDA certificate numbers against actual delivery country and year.
• Require a live video audit or site visit to match running serial numbers with the asset log.