What should I do first if a packaging machine arrives with visible shipping damage?
• Stop unloading immediately; photograph and video the damaged crate, impact points and shipping documents from multiple angles.
• Before signing the carrier's receipt, note 'packaging machine guard/frame impact damage, pending inspection'; never sign a clean receipt.
• Unpack and check the packing list against the nameplate model; inspect frame, heat-seal jaws and servo motors for deformation.
• File a written claim with carrier and supplier within 48 hours, attaching photos, B/L number and damage list.
• Do not repair or power up the machine before supplier confirmation; keep original packaging for insurance survey.
• Before signing the carrier's receipt, note 'packaging machine guard/frame impact damage, pending inspection'; never sign a clean receipt.
• Unpack and check the packing list against the nameplate model; inspect frame, heat-seal jaws and servo motors for deformation.
• File a written claim with carrier and supplier within 48 hours, attaching photos, B/L number and damage list.
• Do not repair or power up the machine before supplier confirmation; keep original packaging for insurance survey.